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Security Case Study
Security Case Study
As one of the UK’s largest providers of bingo and entertainment events, Buzz naturally had large-scale security demands.
However, it was a task we knew we were capable of delivering on, and so began one of the most exciting and mutually beneficial relationships in ProFM Group’ history.
Since we started working alongside them back in July of 2021, we’ve covered more than 280 events across 91 different locations, and that’s only continued to grow as our partnership developed.
In the wake of the pandemic, Buzz Group launched a series of Bada Bingo and Bingo Revolution events to be held at their venues across the UK throughout 2021 and 2022. The events were ticket-only events, and included a night of fun bingo with a variety of prizes to be won, special guest appearances, food and beverages.
To ensure the safety of their guests and their staff throughout the event, Buzz Group required a trustworthy, nationwide security partner to assist with the specific security requirements at each venue.
To make sure we understood exactly what Buzz required from us as a provider, our management team attended a site meeting ahead of the event to discuss specific requirements. Initially, we supplied seven Door Supervisor Licenced Security Officers on the night, as well as an Event Supervisor to oversee the operation. ProFM wanted to ensure the event ran as smoothly as possible for Buzz, as it was one of the early events in their schedule, so without any hesitation our Operations Director and Business Managers were also in attendance on the night of the event.
Following an overwhelmingly successful event, Buzz found our team to be incredibly professional and the attendance and support from our management team was hugely appreciated. ProFM were then awarded the contract to assist with remainder of the events scheduled in for 2021 and 2022 across the whole of the UK.
Since the contract award back in 2021, ProFM have provided over 1,900 Door Supervisor Licenced Security Officers and Supervisors to 289 Bada Bingo and Bingo Revolution events across 91 different locations up and down country.
These events ranged in scope from themed nights to XXX Bingo, as well as the core offering that Buzz have become known for over their illustrious history, such as Bada Bingo and Bingo Revolution. It’s a diverse and challenging calendar, with over 170 events between now and August of 2022.
Our team of officers have assisted in providing security at the entrance to each venue, checking IDs and bags upon entry, as well as ensuring security for inside the venues at the bar areas, slots areas, main bingo hall area and the bingo garden areas. Not only have our teams worked extremely well with the Buzz Group staff, but they’ve also ensured that guests had a great experience at each event.
ProFM have recently been awarded the Contract to supply the Security Services at a further 90 events scheduled until the end of September 2023, with many more planned well into 2024, and a huge indoor festival named Fake Fest planned for July.
‘ProFM's UK coverage, high degree of flexibility and experienced senior team have resulted in an excellent level of support across our events. Their approach and drive to really understand our events and the type of team they need to deploy at each venue has ensured that our customers and teams truly have a security team that have their safety and security at the forefront of their approach.’
Dedicated Account
Management
UK Wide
Coverage
Services Available
24/7/365
Competitive
Rates
Rapid
Response
Highly Trained
Experts
95% Customer
Retention Rate
Bespoke Tailored
Solutions
#1 In The ACS
Rankings
As the UK’s leading provider of bespoke, unparalleled-quality security solutions, we’re exceptionally proud to offer complete coverage for the full spectrum of sectors UK Wide. From robust solutions for vital public services, to roving patrols for larger sites like shopping centres and warehouses, we build tailor-made security packages for every client to ensure we meet the demands of you and your business.
Looking to secure your site with the same level of professionalism we've demonstrated here at Buzz Group?
Get in touch with our expert operatives today to discover our complete range of services, and how ProFM Group are the ideal option for all your retail security needs.
Competitive Rates & Quality Services
UK Wide Coverage
The ACS Pacesetter accreditation is awarded to the top 15 percent of all SIA Approved UK security providers.
