Arena Business Centres

As Arena provides high-end office space to their clients, security is a key aspect of the business’s proposition. They wanted to ensure that all clients and their visitors felt safe and welcome, while not feeling intruded upon.

Whilst they already had CCTV on their sites, their previous monitoring company was not to the high standards Arena expected for every site and its ongoing security.

Remote CCTV monitoring was the ideal security solution for Arena, as it ensures that their sites are secure at all times without the presence of a security guard. Arena was looking for a company that could accommodate all 12 of their sites, with room to expand in the future. It needed to be a professional company that would deliver the services as expected, providing detailed incident reports and responding to incidents promptly. ProFM was the right candidate for the job.

Monitoring the site 24/7, we ensure that all unauthorised persons are detected and reported back to the team.

Since we’ve taken over the security provision at Arena, there have been several incidents involving youths or unauthorised vehicles trespassing on their car parks and around their centres. We’ve always responded promptly and completed a full incident report for the team over at Arena.

One of the main reasons that Arena came to us was the poor communication they received from their previous monitoring station. Since moving to us, we’ve made sure there’s been a clear line of communication to all key members of staff. Our control team, sales executive, the head of operations and the head of IT are all only ever a phone call away, ensuring we’re always on hand if any issues need resolving.